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Policies/ FAQ

🖤 Salem's Neighbor Policies & FAQsWelcome, Neighbor! Thank you for supporting my small business.
Every order is thoughtfully curated with care, intention, and a little magick. Please take a moment to review the information below before placing your order.✨ Intuitive CurationEvery Salem's Neighbor box is personalized based on your order form, your selected box, and an intuitive card pull. No two boxes will ever be exactly alike.While I always do my best to honor your preferences, I cannot guarantee specific items, colors, crystals, brands, or categories. The mystery and personalization are part of the experience.📝 Order FormEvery question on the order form is optional. Share as much or as little as you'd like. The more you tell me, the more personalized I can make your experience.🌿 Handmade & Natural ProductsMany items are handmade or contain natural materials such as crystals, herbs, flowers, wood, botanicals, and resins. Variations in color, texture, size, and shape are natural and make every piece beautifully unique.🔮 Spiritual DisclaimerTarot readings, intuitive guidance, and spiritual products are provided for personal reflection and entertainment only. They are not intended to replace medical, legal, financial, or mental health advice, nor do they guarantee specific outcomes.🕯 Product SafetyCandles, herbs, oils, bath products, crystals, jewelry, and other items should always be used responsibly and according to their intended purpose.Please read product labels and safety instructions before use.Discontinue use if irritation occurs. Keep candles away from children, pets, and flammable materials. Small items may present a choking hazard.📦 Shipping & ProcessingEvery order is handmade and individually curated. Please allow approximately 5–10 business days for processing before shipment.Once your package has been accepted by USPS, shipping times are outside of my control. If your order arrives damaged or there is a problem with your shipment, please contact me within 7 days of delivery and I'll do my best to help make it right.Please verify your shipping address before placing your order.🔄 ReturnsBecause each order is custom curated specifically for you, all sales are final.🎥 Packing VideosWith your permission, your packing video or unboxing may be shared on Salem's Neighbor social media. If you'd prefer to remain private, simply let me know.🔒 PrivacyYour personal information is used only to process your order and communicate with you about your purchase. Your information will never be sold or shared except as necessary to fulfill your order or comply with applicable law.⚖️ Limitation of LiabilityBy purchasing from Salem's Neighbor, you acknowledge that you are responsible for the safe and appropriate use of all products. Salem's Neighbor is not responsible for misuse of products or for any indirect, incidental, or consequential damages arising from their use. Any liability shall not exceed the purchase price of your order.💜 Our PromiseWhether you're a lifelong practitioner, simply enjoy the aesthetic, or are just beginning your journey, you are always welcome here.My goal isn't simply to send you a mystery box, it's to create an experience that feels thoughtful, personal, and a little magical.*********************************
🌈 Little NeighborsLittle Neighbors is thoughtfully designed to inspire imagination, creativity, curiosity, and kindness through magical adventures and surprise treasures.Unlike Salem's Neighbor, Little Neighbors boxes do not include tarot or intuitive card pulls. Each adventure is carefully curated based on your order form and your child's interests, making every box unique.While I always do my best to honor your child's likes, dislikes, and preferences, I cannot guarantee specific toys, characters, colors, or themes. The mystery is part of the adventure!For the safety of our Little Neighbors:Adult supervision is recommended.
Boxes may contain small parts and are not suitable for children under 3 years of age due to choking hazards.
If edible treats are included, they will remain in their original sealed packaging. Please review all ingredient and allergen information before consumption.
While I gladly accommodate allergies and sensitivities whenever possible, Little Neighbors products are assembled in a workspace that may contain common allergens, botanicals, fragrance products, and other natural materials.Little Neighbors celebrates fantasy, storytelling, and imaginative play. Dragons, fairies, mermaids, unicorns, wizards, and other magical friends are part of the adventure ,and are intended to encourage creativity and wonder.My goal is simple: to create magical moments, spark big imaginations, and send every Little Neighbor on an unforgettable adventure.Every Little Neighbor deserves a little extra wonder. Thank you for letting me be part of your child's adventureThank You For Supporting My Small Business;
🖤 Salem's NeighborThese policies may be updated periodically as Salem's Neighbor continues to grow. The version in effect at the time of purchase will apply to your order.